client results

these are their stories, and ours


“Our relationship has been like going on safari in an unexplored wilderness with an exceptional safari guide. It has been an enjoyable expedition and we have learnt a huge amount.

“More importantly, we have made great progress in communicating clearly the values and exceptional products and service of the Patrick Mavros brand.

“After nearly 10 years, I could not recommend you more highly.”

Alexander Mavros

Managing Director, African Luxury Ltd., London & Harare

Alexander and Patrick Mavros

Top 1%

Your 2020 growth rate is in the top 1% of over one million brands on Shopify.

Kristy Fortin, Shopify Plus
Client anonymized upon request

Consolidate customer data across 6 sources, rebuild email list, see details


“Clients look for deep expertise and knowledge, and you have a very sophisticated understanding of the web and ecommerce.

To say we’ve generated $10M of revenue off the platform you helped us create is not unreasonable. It was more than valuable, it was essential.

I should probably put a little footnote on my tombstone somewhere: “I’m thankful for [ebusiness pros].”

Doug Fletcher

Entrepreneur and author, How Clients Buy


“When we work with people like you, it’s at a different level. There’s so much that we can start to apply… We were missing a huge component of our ecommerce business… There’s so much that I’m wrapping my head around as I care for this brand.”

Jen Perry

CEO, Jelt


“What we’ve accomplished with our ecommerce direct-to-consumer business is something that not only couldn’t have grown to the level it’s at now, but couldn’t have been done in the time that’s it taken. We’d be years behind if we hadn’t used someone like you.

“Did I say how I’m a big fan of Klaviyo, thanks to you?”

Rick Prest

President, HH&M

Revenue from email ‘Flows’ automations – see details

Customer Service help ticket response times declined -6X in the same 10 month period as Shopify and marketplace orders doubled +2X

“If a brand commits to going DTC ecommerce, you have to have more than a message, more than a mission. You can wing it for awhile, but at some point you have got to build infrastructure.

“After we broke the $1M mark and made the development of our front-office team a priority, you helped me steer them into their best roles.

“And you support us where we’re weak: for example, analytics. Also, you’re like a Klaviyo ninja, which we’re not!”

Jim Markel

CEO, Red Oxx Manufacturing, Inc.

Revenue attributed to email over 6 years. Before was periodic newsletters only. After includes email automations, Klaviyo flows.

“Thank you, thank you, thank you! Queen G, savin’ the day out here! 😝

“No, but really. This is awesome and I really appreciate you taking the time to get this automation set up for us. It is a true game changer!”

Danielle

Customer Service at Shopify / Amazon focused independent brand, The work was to set up a Gorgias help desk, CallRail phone system, and extra Shopify apps to enhance automations

ecommerce

“From technology to marketing to product management to strategic business decisions, you solve problems. You do so in a clear and forward-thinking way that I find incredibly valuable.

“Based on the growth and success of the Foxy.io merchants who’ve engaged with you, as well as on the myriad discussions we’ve had over the years, I strongly recommend you for any business wanting to get that extra clarity, focus, and push.”

Brett Florio
CEO, Foxy.io,
Canada


“You understand the integration of technology and business. There’s not a lot of people who have legs in both fields, who can translate the needs of a business into what the technology demands for it. Being that bridge is your unique skill.

“And after 18 years, you’re dead on reliable, dead on trustworthy.

“That’s not just a pleasure, it’s also a type of security you just don’t get often in the world.”

Debra Ross

CEO, EntertainmentCalendar.com, New York


“As we go from being a B2B manufacturer to also a B2C retailer, we need be careful. We need to take care of ALL of our customers and markets. You’ve helped us make decisions around how and when we change. So you’re accelerating our growth and helping us steer through the curves.”

D. P.

Entrepreneur, Manufacturer, Arizona

imagine if you could make changes like this

what could you accomplish with your team?


“I could not recommend you higher because you give the business owner that inside view of what the strategies need to be for long term success…You helped us really understand where our best target market would be online.”

Spencer Williams

CEO, West Paw Design, Montana

A 3X transformation of sales throughput capacity after re-engineering the sales process over 22 steps and re-building a sales team at J&S Transportation.

imagine changes like this in your business

what could you accomplish?

 

what could you accomplish with the pros at your side?

engaged people + technology systems + brand story

From starting with a shared spreadsheet, going to an organized CRM / email marketing / phone optimized sales process that enabled ad spend!

Hired remote customer service teammates, narrowing applicants from 120 to 10 to 2 complementary pros. Then onboarding with Attuned CX training. Then repeat the process…